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Why am I getting an error when I try to pay for my project?

Below are some common issues that crop up when trying to pay for your project online.

  • Check the card number entered against the physical card. Sometimes the numbers are entered incorrectly.
  • You must enter a valid CVV code from the back of your card for every order for security reasons.
  • It might be that your address is not formatted the same way as the bank. Be sure you have the right information on the correct lines of the address.
  • If the card has been declined by your bank, you should contact your bank to find out why. (They do not advise us of the reason). Sometimes it's because you have a daily spending limit that has been exceeded, the expiration date is incorrect, or you have some information not correctly formatted.
  • If you do not supply the correct BILLING address for the card and it is drawn on a US bank, the order will be delayed until we receive a "verifiable" address from you.
  • If you are using an international credit card, we may require additional information to verify that you are the cardholder.

 *Note - If you received an error regarding your billing address you should either call or email us with the CORRECT billing information so that your order is not delayed. Our site will not accept a second payment to be made.

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